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<br />'. <br /> <br />E~IGMA <br /> <br />SimplifYing Your Future'" <br />SIGMA DATA SYSTEMS, INC. <br /> <br />Extended Technical Support Certificate <br />SIGMA IV Software <br />City of Santa Ana <br /> <br />I. This Extended Technical Support Certificate ("Certificate") sets out the tenns of the SIGMA IV <br />Extended Technical Support Program (the "ETS Program"). Your right to participate in the ETS <br />Program is subject to your payment of $2,709.00 ($2,520.00 + sales tax of $189.00) to Sigma Data <br />Systems, Inc. The fee is based on the number of modules, options, and users licensed to your agency. <br /> <br />2. Participation in the ETS Program entitles you to receive: <br /> <br />a. Upgrades to the SIGMA IV Software for which you are licensed. Upgrades to the SIGMA IV <br />Software are designated by a change in the number to the right of the decimal point of the <br />release identification; e.g. Version 4.8 is the 8th upgrade to SIGMA IV <br />b. Sigma KIOSK program (Upon request). <br />c. Sigma JOB ANALYSIS PROGRAM and WRIPAC Manual (Upon request). <br />d. Unlimited toll free telephone support Monday through Friday, 7:30 AM to 4:30 PM MST, on all <br />SIGMA IV related matters. . <br />e. SIGMA IV on-line documentation in Wmdows@3.x or Windows@ 95 format. <br />f. Fax back technical support documents. <br />g. Significant discounts on additional modules, options, and licensed users. <br />h. Discounts on training seminars. <br />i. Significant discounts on SIGMA V, currently under development. <br /> <br />3. The one 1 ( one) year period during which you may participate in the ETS Program begins on the <br />renewal date show on this Certificate pursuant to receipt of payment. <br /> <br />4. Please designate primary and alternate SIGMA IV administrators on the Information Update Form. <br /> <br />S. Jjyou fail to /lotify us that you will NOT be re/lewi/lg your ETS Progmm a/ld should Sigma Data <br />Systems, l/IC. provide goods or services i/l good faith without /lotificatio/l of /lon-re/lewal, you are <br />liable for the full cost of such goods or services provided in good faith. <br /> <br />Beginning date of support: July I, 200] <br />Expiration date r;:pport: June 30, 2002 <br /> <br />. '(' <br />Licensee: ~ Date: C:;. l . () J <br />I <br /> <br />SIGMA DATA SYSTEMS, INC. <br /> <br />Licensor: <br /> <br />(flif~- <br /> <br />President <br /> <br />Date: April 9, 2001 <br /> <br />6367 East Tanque Verde Road: Sufte 110' Tucson. AZ 85715 <br />5201721-1191' 800/677-1275' (FAX) 5201721-1459' www.gosigma.com <br />