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<br />- <br /> <br />ESIGMA <br /> <br />,. -., r~ <br /> <br />Slillplifj'li1l? JOur Future'" <br />SIGMA DATA SYSTEMS, INC. <br /> <br />April 3, 1998 <br /> <br />Mr. Mike Ernandes, Operations Manager <br />City of Santa Ana <br />20 Civic Center Plaza <br />Santa Ana, CA 92701 <br /> <br />Dear Sigma Customer: <br /> <br />Your EJ>.1ended Technical Support (ETS Program) will expire on 7/1/98. Enclosed is an invoice <br />for renewal. <br /> <br />The renewal of your Technical Support contract entitles you to unlimited toll-free telephone <br />support on all SIGMA IV related matters, upgrades to SIGMA N, our KIOSK and <br />JobAnalysislWRIP AC programs, on-line documentation, and discounts on training seminars, <br />software modules, options and licensed users. <br /> <br />Please sign and return a copy of tile ETS Certificate to us along with the Information Update <br />Form. If you do not wish to renew your ETS Program, please notifY us within THIRTY (30) <br />DAYS from the date of t1lis letter. The cost for technical support for those who do not have tile <br />ETS program is based upon the time spent assisting you. The cost is four dollars ($4.00) per <br />minute, willi a $60.00 minimum charge for the first fifteen minutes. Customers not in the ETS <br />Program will need a P.O. number or verbal purchase order commitment when they call for support. <br /> <br />Our objective is to provide you with the best support available. Please call us with any questions <br />you may have about your agreement. <br /> <br />Sincerely, <br /> <br />/ <br />.--/ /~/ <br />~PI -) .~. 'j: j <br />71,~--:,~.. //_ /., <br />v I . ._ - /. <0- - ,_~_A.. ,-..,.v-"\_______ <br />Roberta Perlman <br />Office Manager <br /> <br />6375 E TANQUE VERDE ROAD. SUITE 250 TUCSON. ARIZONA 85715 <br />(520) 721-1191. U.S. (800) 677-1275 FAX (520) 721-1459 www.gosigma.com <br />