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24SEVEN Version 2.6 Telestaff Interface Configuration <br />CompuDyne Proprietary <br />• 3.2.2 24SEVEN TELESTAFF PROCESSOR <br />There is only one setting that is required the configuration file for the 24SEVEN TeleStaff Processor. <br />• ConnectionString - this is a SQL server connection string to connect to the SQL database where the <br />24SEVEN RMS database is located. <br />3.3 PDSI GATEWAY MANAGER CONFIGURATION <br />The Gateway Manager is capable of exporting 4 Message Types for Roster, and all 4 are supported by the <br />24SEVEN TeleStaff Interface. They are ROSFI, ROS02, ROS03 and ROSO4. The latter Message Type <br />contains the most information. See your Gateway Manager documentation for details of the Message <br />Types and also for the basics of how to configure your pitcher and catcher. This document will simply <br />point out what is required for correct operation with the 24Seven TeleStaff Interface. It should be noted <br />that the Gateway Manager is a PDSI application and configuration and support for the application should <br />come from PDSI. The 24 Seven interface does not go get information but passively listens for whatever <br />data the PDSI gateway sends it. The configuration information for this is provided as a matter of <br />convenience. Furthermore, if the Gateway crashes or stops running, all of the support to correct the issue <br />is the responsibility of PDSI. <br />3.3.1 PITCHER <br />• Set the Polling Frequency (in minutes) to correspond with the 24Seven TeleStaff Poller's interval <br />(which is in milliseconds). <br />• • Be sure that Request Reply and Use GUID for ID are both checked. <br />• Set the From Date and Thru Date. A single day can be polled (e.g. TODAY for both From Date <br />and Thru Date) or a date range can be used (e.g. A From Date of TODAY, and a Thru Date of <br />TODAY +6days will check for a week's worth of Roster changes). <br />• Be sure that (Re)Send changed is set to True. <br />3.3.2 CATCHER <br />• <br />• Set the Export directory to correspond to the 24Seven TeleStaff Poller's tsdirectory. <br />• File Name should generally be left blank. When this occurs, the files that the catcher writes will have <br />the file names, yyyy -mm- dd.xml ... this is good if you are pitching a date range. If you choose to <br />enter a File Name, the 24Seven TeleStaff Poller will correctly handle it, however you must be aware <br />that this single file name will be overwritten for each day that is pitched, so that if you are pitching a <br />date range, you will only end up with the final day's information in the file. (This corresponds with <br />the 24Seven TeleStaff Poller's tsfilename.) <br />• File Type should be set to XML. <br />• Set Overwrite existing file to True. <br />CompuDyne Proprietary <br />CompuDyne December 29, 2005 Page 5 <br />