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<br />"-" <br /> <br />"-' <br /> <br />. <br /> <br />EXHIBIT I <br /> <br />SCOPE OF SERVICES <br /> <br />GENERAL LEARNING CLIMATES ASSOCIATES WITH <br />the SANTA ANA POLICE DEPARTMENT and <br />OTHER DEPARTMENTS <br /> <br />Consultation and Training in the following areas: <br /> <br />1. Policy Analysis. <br /> <br />Assessing the impact of implementation of policies designed to improve the <br />quality of policing and other services by departments of the City of Santa Ana. <br /> <br />2. Consultation support. <br /> <br />Providing assistance with managing the changes required as the organizations <br />undergo ongoing transformation to continuous quality management and <br />services. Providing assistance with insuring that the organizational climates <br />support the values of integrity, community safety and security, community <br />participation, courteous and efficient service, and organizational growth. <br />i, <br /> <br />3. Training support. <br /> <br />Providing in-house training and team development experiences for <br />organizational executives, managers, supervisors, and employees to support the <br />transformation of services to a quality basis. <br />