REDFLEX TRAFFIC SYSTEMS - 2002 - Laserfiche WebLink

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Nkww ..i be repaired within forty -eight (48) hours, and in the event that such malfunction or defect has not been substantially repaired within forty eight (48) hours, Contractor shall notify the City Representative. C. The Redflex Program Manager (or a reasonable alternate) shall be available to the City Representative each day, on a reasonable best efforts basis. f Contractor will promptly make available to City any and all upgrades and/or technology modifications, including but not limited to software, hardware, camera systems, violation detection systems, which become available and implemented by Contractor. Such upgrades and enhancements shall be provided at no cost to City within 30 days of the product's general availability (GA release readiness and not in alpha, beta and testing phases) upon City's acceptance of such upgrades or enhancements. 5. VIOLATION PROCESSING. During the Operational Period, Violations shall be processed as follows: a. All Violations Data shall be stored on the Redflex System; b. The Redflex System shall process Violations Data (substantially as set forth in sub - section k, infra). gathered from the Designated Intersection Approaches into a format capable of review by an Authorized Officer via the Redflex System; C. The Redflex System shall be accessible by Authorized Officers through a virtual private network in encrypted format by use of a confidential password on any computer equipped with a high -speed internet connection and a web browser (DSL or better); d. Contractor shall provide Authorized Officers with access to the Redflex System for the purposes of reviewing the pre - processed Violations Data within seven (7) days of the gathering of the Violation Data from the applicable Designated Intersection Approach; e. The City with reasonable best effort shall cause an Authorized Officer to review the Violation Data daily during normal City business hours (i.e. Monday through Friday) and to determine whether a citation shall be issued with respect to each Potential Violation captured within such Violation Data, and transmit each such determination in the form of an Electronic Signature to Contractor using the software or other applications or procedures provided by Contractor on the Redflex System for such purpose. CONTRACTOR HEREBY ACKNOWLEDGES AND AGREES THAT THE DECISION TO ISSUE A CITATION SHALL BE THE SOLE AND EXCLUSIVE DECISION OF AN AUTHORIZED OFFICER AND SHALL BE MADE IN SUCH AUTHORIZED OFFICER'S SOLE DISCRETION (A "CITATION DECISION"). IN NO EVENT SHALL CONTRACTOR HAVE THE ABILITY OR AUTHORIZATION TO ISSUE A CITATION; f. With respect to each Authorized Violation, Contractor shall print and mail a Citation within five (5) calendar days after Contractor's receipt of such authorization and shall generate a certificate or other evidence of mailing with respect thereto; provided, however, during the Warning Period, warning violation notices shall be issued in respect of all Authorized Violations; E^