A-2006-113 - Laserfiche WebLink

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. . 1 4.2 Complaint Response: 2 4.2.1 CONTRACTOR shall develop, operate, and maintain procedures 3 for recei vi ng. i nvesti gati ng, and respondi ng to servi ce provi der and 4 participant complaints, including Civil Rights complaints. CONTRACTOR shall 5 provide ADMINISTRATOR, in a form approved by ADMINISTRATOR, information 6 pertaining to such complaints within two (2) business days of the complaint. 7 4.3 Outside Contacts: 8 4.3.1 CONTRACTOR sha 11 i mmedi ate ly inform COUNTY's WTW Program 9 Manager, or a designee, of any inquiries from elected officials, their 10 representatives, participant advocates, or the press, and immediately provide 11 information permitting ADMINISTRATOR to respond. 12 4.3.2 CONTRACTOR shall consult with COUNTY's WTW Program 13 Manager, or a desi gnee, pri or to i ni ti ati ng contact with elected offi ci a Is, 14 their representatives, participants advocates of the press. 15 4.4 Utilizing Computer Information Systems (CIS): 16 4.4.1 COUNTY sha 11 provi de CONTRACTOR wi th access to the CIS. 17 CONTRACTOR shall use the CIS to retrieve referrals for services to be 18 provided. COUNTY shall provide a designated number of CONTRACTOR's personnel 19 with sufficient training necessary to access and inquire on current client 20 data, track cases, communicate with COUNTY, etc. CONTRACTOR, in turn, shall 21 provide this training to any subcontractors that will have on-line access to 22 CIS. 23 4.4.2 CONTRACTOR sha 11 ensure that its personnel understand the 24 uses of the CIS and follow ADMINISTRATORS related procedure. 25 5. FORMS 26 5.1 ADMINISTRATOR shall provide CONTRACTOR with a camera-ready copy of 27 a 11 mandated forms. CONTRACTOR sha 11 dup 1 i cate and di stri bute the forms to 28 subcontractors as needed. (WBC0406J 4 of 9 (April 19. 2006)