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<br />Description of Outcome Tracking System: <br /> <br />Please describe your organization's outcome tracking system that will enable you to fulfill the outcome selected above. <br />Determining Outcomes: <br />Initial performance measurements are associated with statistical outreach outcomes prior to selection of service units. A standard <br />"Homeowner Application" is utilized to secure and qualifY potential service recipients. Using an ongoing Site Master "wait list", <br />throughout the year site assessments, work scopes and work plans are easily coordinated. Work outcomes for selected rehab units are <br />tracked on a "Scope of Work & Task List" and a "Work Completion" form is presented to and signed by the homeowner. A file may <br />be considered complete, however homeowners can continue to contact us for needs arising from changing, additional circumstances <br />both physical and social. <br /> <br />Evaluating Project Outcome: <br />Our work focuses on the practical aspects of rehabilitation v. so-called beautification activities. Much of our work occurs on interiors <br />and as such is not apparent from the street. Additional, as we significantly leverage volunteers, unit evaluations are provided in many <br />cases by House Captains who complete a "Project Evaluation" within 60 days of the work date. The standards for home rehabilitation <br />service delivery are consistent with architectural, building safety and professional trade defined for the local community. A <br />standardized service unit quality follow-up procedure is in development as is an "Annual Inspection of Housing Units" protocol. <br />Future demonstration of the long-term outcomes of affordable housing rehabilitation and preservation is a worthwhile activity that may <br />be included in FY 2006-2007 CDBG reporting. <br /> <br />Exhibit A-I <br />Page 3 of 4 <br />