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<br />EXHIBIT A <br /> <br />SCOPE OF SERVICES <br /> <br />Consultant shall, as requested and in collaboration with the department heads, provide <br />consultation and training in the following areas: <br /> <br />1. POLICY ANALYSIS <br /> <br />Assessing the impact of implementation of policies designed to improve the quality of services <br />provided by the Agencies and Departments comprising the City of Santa Ana. <br /> <br />2. CONSULTATION SUPPORT <br /> <br />Providing assistance with managing the changes required as the organization undergoes ongoing <br />transformation to continuous quality management and services. Providing assistance with <br />insuring that the organizational climate supports the values of integrity, community safety and <br />security, community participation, courteous and efficient service and organizational growth. <br /> <br />3. TRAINING SUPPORT <br /> <br />Providing in-house training and team development experiences for organizational executives, <br />managers, supervisors and employees to support the transformation of services to a quality basis. <br /> <br />4. DEPARTMENTAL ORGANIZA TION/COMMUNICA TION <br /> <br />Consultant will assist in defining organizational issues and enhancing internal communications <br />by performing the following tasks: <br /> <br />· Conduct interviews with selected employees for the purpose of identifying issues and <br />concerns that should be incorporated into a survey instrument. <br />· Prepare a survey instrument to be used for employee surveys <br />· Conduct a pilot administration of the survey with a selected group of employees and <br />modify the instrument as required to optimize its validity <br />· Administer the survey instrument on site to effected employees and collect the completed <br />surveys for tabulating immediately upon completion <br />· Tabulate and analyze survey responses and organize findings <br />· Prepare the various reports that are required to communicate the survey findings to <br />effected employees and managers <br />· Present the survey findings to necessary leaders in the effected department and help to <br />determine how the reports will be used for guiding continuous improvement in <br />organizational effectiveness. <br /> <br />7 <br /> <br />