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(including but not limited to Subcontractor Software or Hardware or System Software), including but not limited to problems caused by changes in such Equipment or software. 7.4 If, at any time during any Software Support term, Client desires to load on a CAD Workstation any software not provided by TriTech, it shall, before loading such software, contact the TriTech Technical Services Department at the telephone numbers listed in Addendum B for purposes of seeking approval therefore. Such action shall not constitute approval, express or implied, unless approval for the loading of specific software on a CAD Workstation or Mobile Client has been provided to Client in writing by TriTech's Manager of Technical Services. Client shall provide information about the software proposed to be loaded as requested by the Technical Services Department. Until such specific written approval by TriTech's Manager of Technical Services is received, the software shall not be loaded on any CAD Workstation or Mobile Client. In no event will such software be loaded on a CAD Server or Mobile Server. Approval by TriTech for the loading of such software on a CAD Workstation or Mobile Client shall not constitute approval, express or implied, for loading such software on a CAD Server or Mobile Server, or for loading other software on a CAD Workstation or Mobile Client. Approval by TriTech pursuant to the foregoing shall not constitute any express or implied warranty, representation or other obligation by TriTech with respect to such software, including but not limited to its suitability, operability or capability to meet Client's needs or expectations. Violation of this provision may seriously degrade the CAD System or VisiNet Mobile System, shall void all warranties under the Purchase Agreement or Software Support obligations under this Agreement, and shall absolve, discharge and release TriTech from any obligations or liabilities related to operation or performance of the CAD System or VisiNet Mobile System, the TriTech Software, or any other item provided by TriTech under this Agreement, including but not limited to any liabilities for damages related thereto. 7.5 TriTech Software Support under this Agreement, or any renewal or extension thereof, shall not include design, engineering, programming, testing, implementation or other services rendered necessary by changes in Subcontractor Software, System Software or Equipment, or in any other hardware, firmware or software provided by third parties or Client ("Third Party Changes"). Any such services shall be subject to additional charges by TriTech and the mutual agreement of the parties as to the terms and conditions under which such services are rendered. Absent such agreement, TriTech shall be under no obligation, express or implied, with respect to such Third Party Changes. 7.6 Problems in the TriTech Software or transmission of data caused by wireless services are not warranted by TriTech, or covered under the terms of this Agreement. Client's use of services provided by wireless service providers or carriers, and the security, privacy, or accuracy of any data provided via such services is at Client's sole risk. 7.7 Client is responsible for maintaining the required certifications for access to Client's state CJIS system(s), NCIC and/or other local state, federal and/or other applicable systems. Santa Ana Software Support Agreement V3.3 02/06 Copyright © 2006 TriTech Software Systems— Confidential & Proprietary Unpublished: Rights reserved under the copyright laws of the United States Page 7 of 23