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18.0 NOTICES <br />All notices, requests, demands, or other communications required or permitted to be <br />given hereunder must be in writing and must be addressed to the parties at their respective <br />addresses set forth below and shall be deemed to have been duly given when (a) delivered in <br />person; (b) sent by facsimile transmission indicating receipt at the facsimile number where sent; <br />(c) upon receipt after being deposited with a reputable overnight air courier service; or (d) upon <br />receipt after being deposited with the United States Postal Service, for delivery by certified or <br />registered mail, postage pre -paid and return receipt requested. All notices and other <br />communications regarding default or termination of this Agreement shall be delivered by hand or <br />sent by overnight courier, or certified mail, postage pre -paid and return receipt requested. Either <br />party may from time to time change the notice address set forth below by delivering notice to the <br />other party in accordance with this section setting forth the new address and the date on which it <br />will become effective. <br />If to the City: <br />Santa Ana Fire Department <br />Attention: Chief Garcia <br />City of Santa Ana Fire Department <br />1439 S. Broadway <br />Santa Ana, California 92707 <br />If to the Contractor: <br />TriTech Software Systems <br />9860 Mesa Rim Road <br />San Diego, CA 92121 <br />Attention: Chris Maloney, President <br />19.0 GENERAL TERMS <br />19.1 This Agreement shall be binding on and shall inure to the benefit of the heirs, <br />executors, administrators, successors and assigns of the parties hereto, but nothing in this <br />paragraph shall be construed as a consent to any assignment of this Agreement by either party <br />except as provided in the ASSIGNMENT section of this Agreement. <br />19.2 This Agreement shall not become a binding contract until signed by an authorized <br />officer of both parties, and it is effective as of the date so signed. <br />19.3 This Agreement may be executed in any number of identical counterparts, and <br />each such counterpart shall be deemed a duplicate original thereof. <br />Santa Ana Software Support Agreement <br />V3.3 02/06 Copyright © 2006 TriTech Software Systems —Confidential & Proprietary <br />Unpublished: Rights reserved under the copyright laws of the United States <br />Page 12 of 23 <br />