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<br />Table of Contents <br /> <br />I. Information Regarding Complaints .... ........ ................... .............................................."............. 2 <br />A. Nondiscrimination and Equal Opportunity Complaints ........................................................" 2 <br />1. Policy StatemenL"... ". """" "". ...."".."""......... "". ."..".... .."".....' ....".................... "....... 2 <br /> <br />2. Civil Rights ".."."""...... ...." "". ......."............... .."".........".... ......... "..... ."........ "............ 3 <br /> <br />3. Nondiscrimination Laws under WIA """...."....""..."...."...".""............"....".."..... ..".."..... 4 <br /> <br />4. How to File Your Complaint ..""..""""".""""..""""""""""""""."""""""""""""""..,,.,, 5 <br /> <br />B. Criminal Complaints .""""""".."".""""""""""...."""...""."."."."."".".".".""."""".""".... 6 <br /> <br />II. General Procedures for Handling Non-Criminal Violations of the Act .""."""".""""".."""".".6 <br />III. Procedures for Handling Complaints at the SDA Level""".""".."""".".."'"'''''''''''''''''''''''''''' 8 <br />IV. Procedures for Handling Complaints atthe State Level.."""".""."""".."""""........."...""..,, 13 <br />V. Procedures for Handling Discrimination Complaints by Participants"."""""..""."""""".".". 15 <br />VI. Procedures for Handling Handicap Complaints by Participants .".""".."".""""""""""."".".16 <br />GLOSSARY OF WIA TERMS .""""""."".""""."""".".""".""".""""."""""".""""",,.,,...,,..."." 18 <br /> <br />1 <br />