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<br />Attachment "A" <br /> <br />One-Stop Partner Commitment <br /> <br />1. PARTIES: The parties to this Memorandum of Understanding (MOU) are the <br />Mayor and City Council of the City of Santa Ana, the Santa Ana Workforce <br />Investment Board (WIB), the Housing Authority of the City of Santa Ana and other <br />agencies (identified in the "One-Stop Partner Commitment", Attaclnnents "A" and <br />"B", if physically located at the one-stop, to this MOU) functioning as "One-Stop <br />Partners" within the Santa Ana One-Stop System (hereinafter referred to as the Santa <br />Ana WORK Center). <br /> <br />In addition to accepting the provisions contained in the MOU, the Housing Authority <br />commits to the following as needed: <br /> <br />~ Family Self-Sufficiency Coordinator to provide orientations at the WORK Center <br />(one-stop), and <br />~ To provide assistance with applications for Section 8 Rental Assistance during <br />wait list opening, and <br />~ To refer all unemployed Adults in the Housing Choice Voucher Program to the <br />WORK Center. <br /> <br />Full-time equivalents (FTEs) of Agency Staff Assigned to Santa Ana WORK Center: <br />N/A <br /> <br />Hours/days per week Agency Staff Assigned to Santa Ana WORK Center: N/A <br /> <br />Monthly costs paid by Agency for Participation at Santa Ana WORK Center: N/ A <br /> <br />PERFORMANCE GOALS: <br />Customer Service <br /> <br />All on-site, One-Stop Partners shall commit to the following goals for the WORK <br />Center: <br />1. To confonn to a uniform policy of customer service; <br />2. To develop customer service principles all One-Stop Partners must implement; <br />3. To implement an on-going system for measuring customer service levels; and, <br />4. To participate in a task force empowered to oversee, measure and respond to <br />customer service data. <br /> <br />Quantifiable Service Outcomes: <br /> <br />Ten unemployed Adults in the Housing Choice Voucher Program and two Section 8 <br />Family Self-Sufficiency clients complete the WORK Center Olientation and referral <br />process per month. <br /> <br />6 <br />