Laserfiche WebLink
<br />(h~' <br /> <br />1..",...1 <br /> <br />Customer Obligations <br /> <br />Santa Ana shall designate an individual to provide overall management of this engagement. <br />This individual must have the appropriate authority to make necessary decisions regarding the <br />engagement and shall be responsible for all engagement aspects pertinent to Santa Ana. <br />Furthermore, this individual must have the authority either to assign resources or to negotiate <br />the assignment of resources within Santa Ana. This individual shall be available to meet with <br />the HP team in person or via telephone on a regular basis. <br /> <br />Santa Ana will provide HP personnel access to Santa Ana building facilities, computer room, <br />electrical, and mechanical facilities, if required. <br /> <br />As delivery of services is based on performance of Santa Ana obligations, in the event Santa <br />Ana does not meet the obligations set out in this Statement of Work, HP reserves the right to <br />notify Santa Ana of the need to adjust the price or schedule. If Santa Ana does not elect to <br />proceed based on the adjustments, HP has the right to cancel its provision of services and <br />Santa Ana is subject to payment for work performed to date. <br /> <br />General Limitations & Assumptions <br /> <br />HP specialists will perform services during HP business working hours, Monday through Friday, <br />8:00 a.m. to 5:00 p.m., excluding HP holidays, unless otherwise agreed to by HP. <br /> <br />Services will be performed at HP offices and at Santa Ana site. <br /> <br />If information or access to Santa Ana personnel and involved electrical and mechanical <br />systems is needed by HP in HP's reasonable discretion for performance under this Statement of <br />Work, and Santa Ana is delayed in providing such, or if other delays caused by Santa Ana <br />are encountered by HP in performing work under this Statement of Work, HP may add <br />reasonable charges for services caused by such delays to reach a new total price hereunder <br />and to adjust the project schedule and the services in this Statement of Work as necessary. <br />Such additional charges shall only reffect HP's then current time and materials charges for HP <br />personnel (and HP subcontractor personnel) for the amount of time they are actually delayed in <br />performing their work. HP shall provide Santa Ana written notice of the delay so Santa Ana <br />may take corrective action. <br /> <br />Neither party will be liable for performance delays or for non-performance due to causes <br />beyond its reasonable control. <br /> <br />Data Center Services Feb. 1, 2007 <br />Proposal 10: TIA~200611 O1_Santa Ana Version: 1.0 <br />Use or disclosure of information on this page is subject to <br />HP's Proprietary Notice of this document. <br /> <br />City of Santa Ana <br />4 <br />