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<br />> ' <br />. <br /> <br />,SIEMENS <br /> <br />.." <br /> <br />""-" <br /> <br />Profect Team <br /> <br />An important benefit of our Technical Support Program derives from having Siemens Building <br />Technologies personnel familiar with your building systems. Our implementation team <br />provides thorough, reliable service and scheduling for the support of your system. <br /> <br />The following building professionals will be dedicated to your Technical Support Program: <br /> <br />Joe Wurzel bacher, Sales Account Representative, manages the overall strategic service plan <br />based upon your current and future service requirements. <br /> <br />Jay Barthel, Service Account Engineer, is responsible for ensuring that our contractual <br />obligations are delivered, your expectations are being met and you are satisfied with the <br />delivery of our services. <br /> <br />George Berg, Service Mechanic, is responsible for performing the ongoing pneumatic service in <br />your facility. <br /> <br />John Gruss, Service Operations Manager, is responsible for managing the delivery of your <br />entire support program and service requirements. <br /> <br />Customer Response Center <br /> <br />Jill Houlston, Service Coordinator, is responsible for scheduling your preventive maintenance <br />visits, and handling your emergency situations by taking the appropriate action. <br /> <br />Patti Thompson, Service Administrator, is responsible for all service invoicing including your <br />Technical Support Program and Time and Material projects. <br /> <br />Soecial Services <br /> <br />1. Customer will be billed a labor rate of $87.00 per hour on any mechanical work deemed <br />outside the parameters of this agreement. <br />2. A discount of 600/0 off list price for all Siemens/Landis manufactured parts not included <br />in this agreement. <br />3. Either party, upon 30 days written notice may terminate this agreement. <br /> <br />Siemens Building Technologies, Inc. <br /> <br />10775 Business Center Drive <br />Cypress, CA 90630-5221 <br /> <br />Tel: (714) 761-2200 <br />Fax: (714) 761-2134 <br /> <br />3 <br />