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<br />SIEMENS <br /> <br />"-' <br /> <br />'....,; <br /> <br />Technical Support Services Pneumatic <br /> <br />Pneumatic Controls Inspection: We will inspect your pneumatic controls to assess their <br />condition and performance. By their nature, pneumatic controls drift out of calibration with <br />changes in mechanical component performance, building use, and climatic conditions. The <br />inspection program will either confirm proper operation or identify areas that require attention. <br />We will provide a report of equipment status that will determine any necessary corrective <br />actions. This service will be performed 4 times per year on the equipment shown in the List of <br />Maintained Equipment. <br /> <br />Repair & Replacement Services: To reduce the effects of unbudgeted repairs, we will <br />repair or replace failed or worn components to maintain your system in peak operating <br />condition. Components that are suspected of being faulty may be repaired or replaced in <br />advance to minimize the occurrence of system interruptions. Labor and materials are included <br />as part of this service for the equipment shown in the List of Maintained Equipment. <br /> <br />Emergency Onsite Response. To reduce the costs and disruptions of downtime when an <br />unexpected problem does occur, we will provide Emergency Onsite Response within 4 hours <br />upon your notification. We will provide this service between scheduled service calls, Monday <br />through Friday, 8 a.m. to 5 p.m., to minimize downtime. Non-emergency calls, as determined <br />by your staff and Siemens will be incorporated into the next scheduled service call. <br /> <br />Documentation & Quality Assurance <br /> <br />Documentation of All Service Provided: We will document each on-site service call and <br />furnish you with a copy showing time, date, and a brief description of activity. Work orders for <br />on-site system preventive maintenance will list the inspection date, individual to report to, <br />equipment identification, equipment location, work to be performed, and any special <br />instructions. <br /> <br />Quality Assurance Program: We will meet periodically with you to evaluate system <br />performance and your satisfaction with the quality of service that is being provided under your <br />Technical Support Program. <br /> <br />Siemens Building Technologies, Inc. <br /> <br />10775 Business Center Drive <br />Cypress, CA 90630-5221 <br /> <br />Tel: (714) 761-2200 <br />Fax: (714) 761-2134 <br /> <br />2 <br />