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Managed Services <br />SoftMaster also provides ongoing support and operations on a service -level agreement (SLA) <br />basis. We provide 24x7 monitoring, analysis, troubleshooting, and maintenance for databases, <br />networks, and desktop computers, both onsite and remotely. <br />Number of Years Providing Service {ref section 2.2.x} <br />SoftMaster has been providing Information Technology consulting and temporary technical <br />Contract services since 1996. <br />Overall Qualifications of SoftMaster (ref section 2.2.a) <br />SoftMaster is uniquely qualified to provide the mix of services required by the City of Santa <br />Ana. As a highly focused, boutique firm our core competencies have a great overlap with the <br />needs of the City. These competencies include <br />• Customer - focused project management <br />• Database design and implementation <br />• Application development /support using Microsoft tools <br />• Infrastructure support in the Wintel environment <br />The size of our company is also very compatible with the needs of the City. With over 50 <br />consultants, we are large enough to provide a depth of resources, yet small enough to be highly <br />responsive to the needs and requirements of our clients. Our Senior Partners take an active role <br />in the business including screening of candidates and management of project -based <br />engagements. Their extensive knowledge of information technology as well as municipal <br />government systems allow SoftMaster to provide technology services that is tailored to the <br />needs and environment of a city such as Santa Ana. <br />SoftMaster is also uniquely qualified to provide both consulting (project- based) services as well <br />as temporary technical staffing. The foundation of our business is consulting, which means that <br />we have a deep understanding of the process of developing and implementing software <br />systems, as well as the tasks and processes needed to support and maintain a highly - available <br />IT infrastructure. <br />SoftMaster Values <br />