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May 28, 2007 <br />July 04, 2007, <br />Sept 3, 2007 <br />Nov 22-23, <br />2007 <br />Dec 24-25, <br />2007 <br />Jan Ol, 2008 <br />^ Major System Failure repairs should be completed ~ ves ~ No <br />within twenty-four (24) hours. <br />___ <br />___ ~ <br />• In the event that the Vendor has not repaired a ~ Yes _ _ <br />~ No __ <br />Major System Failure within twenty-four (24) hours, <br />Vendor will provide and instal! on site loan <br />equipment at no additional cost to the City, within <br />forty-eigh[~4~our after failure notification. _ __ <br />• The City Telecommunications Coordinator or his/her ~ Yes ~ No NFC would, <br />designee will determine the designation of any repair with the City's <br />as either Minor or Major. help, like to. <br /> create a list of <br /> typical major <br /> and minor <br /> designations. <br /> For all NEC <br /> observed <br /> holidays, NEC <br /> shall provide <br /> coverage in <br /> accordance <br /> with the <br /> definition of <br /> Major System <br /> Failure. <br />• Serve as agent on the City's behalf for all telephone <br />company associated service and repair issues. <br />• Provide for use by the on-site technician (and all <br />substitute or• supplemental technicians) a portable or <br />laptop maintenance terminal for use in supporting the <br />--.......City's telephone syst~~m~_ __ ___e ._ .._ _ __. ~.... _ ___ <br />comply <br />~ res ~ ivo NEC shall <br />serve only as <br />a <br />representative <br />on the City's <br />behalf for all <br />telephone <br />company <br />associated <br />service and <br />repair issues, <br />and not as an <br />agent of the <br />~ ves ~ ivo <br />Willing & able to provide and/or <br />Page 34 of 43 <br />