Laserfiche WebLink
5.3 EVENT MONITORING SERVICE FOR <br />NEAX2400IPX _ <br />The Vendor shall provide, install and maintain, at no ~ Yes ~ Nu <br />additional charge to the City, an Event Monitoring Service <br />(with associated equipment) to each of the City's NEC NEAX <br />2400IPX systems or like systems. _ <br />• The Event Monitoring Service shall monitor for system ~ Yes ~ No <br />alarms ar.d environmental conditions and connectivity <br />____~rovided by the City. <br />authorized <br />City agent in <br />writing. <br />Willing & able to provide and/nr <br />• The Vendor shall continuously monitor the output of ~ Yes ~ No <br />these Event Monitoring units on a twenty-four (24) hour <br />per day, seven (7) days per week, fifty-two (52) weeks <br />per year basis and will take prompt corrective action <br />when an irregularity/problem is detected. <br />_ <br />• In those instances when a major system or ____ <br />~ Yes ~ No <br />environmental problem is detected, *.he Vendor will <br />promptly alert the City Telecommunications Coordinator <br />or alternate designated City contact person. <br />• In the event that the Event Monitoring Service fails to ~ Yes ~ No -- -- <br />detect and alert of an environmental or system <br />condition, which causes damage to the City's equipment: <br />the Vendor shall make all necessary repairs to restore <br />the equipment to the manufacturer's specifications and <br />full operation at no additional cost to the City ~~ <br /> ~~ r-,-,~__~_~..-.T. <br />_ . .... 1- <br />5.4 Telephone Instruments ~ ~ ..: ~ ~A , ;, <br />The Vendor will: ~ Yes ~ No ~~~ <br />• Service and maintain in good working condition all ~ Yes ~ No <br />telephone instruments in use throughout the City on all <br />City telephone systems in accordance with the <br />manufacturer's technical specifications. ___ ___ _ <br />• Either repair or promptly replace faulty telephone ~ Yes ~ No <br />instruments with identica_I OEM equipment- ____ _ <br />• At all times, maintain on City premises, an adequate ~ Yes ~ No -- <br />supply of spare OEM telephone instruments of each <br />model current) r in use on-the Citv telephone systems. __ <br />5.5 Training ,} <br />-_~_ <br />During each year of the agreement, at a time selected by ~ Yes ~~~ No <br />the City, one equipment-training course may be selected <br />from the list below for each of three (3) persons designated <br />by the City. The courses will be provided by the selected <br />Vendor at no additional cast to the Cam. _ <br />_ -- _- <br />Courses: <br />•NEAX 2400IPX Customer Administration Programming. ~-Yes ~ 0 No ~ - <br />• NEAXLOOOIPS Customer Administrative Programming. ~ Yes ~ No - <br />Page 36 of 43 <br />