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• <br /># <br />c <br /> <br />p Maximum <br />Phone <br />Response <br />Time Maximum <br />Response <br />Time Return- <br />To- <br />Service <br />Time Condition of System at <br />Intermediate Period of rme Condition of System of Close Out Vendor can <br />and will <br />support this <br />senrice/maint. <br />O t%OR Identify <br />excepti~ <br />~ 15 3 hours 6 hours na System restored to fully functionality. •Yes <br /> minutes No work-arounds or temporary parts <br /> allowed. ^ No <br />2 15 3 hours 24 Essential functionality restored Full functionality restored to system •Yes <br /> minutes hours to system within 12 hours. within 24 hours. <br /> ^ No <br /> Work-arounds and temporary No work-arounds or temporary parts <br /> parts allowed. allowed. <br />APPENDIX A Proposal Response Form <br />(Concluded) <br />6.2 Should the City elect to an agreement term of more than one year, will your firm provide the City <br />with any discount in pricing? <br />SMS Response: Yes. Refer to matrix below and the detailed description in 2.3.1 above. <br />[ref: section 2.3.2] <br />Term of agreement for Data Center <br />su ort and maintenance Pricing Discount Describe <br />2 years ^ No 4% discount available fora 2 year initial term <br /> •Yes <br />3 years ^ No 5% discount available fora 3 year initial term <br /> • Yes <br />6.3 Explain the method that your firm proposes to set the price for additional models of equipment <br />not identified in any original agreement. <br />[ref: section 2.3.3] <br />SMS Response: Refer to 2.3.3 above for a detailed response <br />6.4 Identify any and all charges that the City would be subject to from your firm under an agreement <br />to provide the City with Data Center support and maintenance. <br />[ref: section 2.3.4] <br />SMS Response: Refer to 2.3.4 above for a detailed response <br />