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• <br />SMS Systems Maintenance Services, Inc. <br />HARDWARE • SOFTWARE • SUPPORT <br />SITE VISITED CONTRACT NO. <br />SMS HOURLY LABOR RATES <br />Systems Micro/Term Network/Software <br />Customer: <br />Non- <br />Customer: <br />Mon-Fri After Mon-Fri After Mon-Fri After <br />Sam-5pm Hours Sam-5pm Hours Sam-5pm Hours <br />$175.00 $225.00 $150.00 $175.00 $225.00 $275.00 <br />$225.00 $275.00 $200.00 $225.00 $275.00 $325.00 <br />EFFECTIVE AUGUST 1, 2004' <br />.. .. , <br />s <br />NOTES <br />Rates for per call within Manhattan, the Bronx, Queens, Brooklyn, and Staten Island will <br />require a 10% premium. <br />The commencement of time for hourly labor rates begins when the SMS engineer(s) start <br />traveling to the customer site and/or the location where the work is to be performed. <br />In addition to the above hourly labor rates, other expense (i.e. mileage, tolls, parking <br />And any other required components) will be charged as an addendum. <br />A purchase order and/or signed PRP is required for all time and materials calls, with <br />terms to be determined by SMS' corporate controller. <br />12604 HIDDENCREEK WAY. SUITE C. CERRITOS. CA 90703 TEL: (5621407-1229 FAX: (562) 407-1233 <br />OTHER FACILITIES: BOSTON, MA • LITTLETON, MA • ENGLEWOOD, NJ • SILVER SPRING, MD • PHILADELPHIA, PA <br />ATLANTA, GA • CHICAGO, IL • SAN FRANCISCO, CA • CHARLOTTE, NC • HARTFORD, CT • DALLAS, TX <br />KANSAS CITY, MO • HOUSTON, TX • PHOENIX, AZ • AKRON, OH • TAMPA, FL • SEATTLE, WA <br />