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<br />City of Santa Ana <br />Performance Outcome Tracking <br />Please find the activity most closety associated to the service that will be provided and place an "X" next to it then answer <br /> <br />the Question below. Please note the trackina that is involved with this activity. <br />Place an <br />"X" next to <br />one Activity/ <br />Activity Program City Outcome Tracking Goal HUD Outcome Tracking HUD Goal <br /> Fair Housing Provide fair housing service 1. Provide fair housing Number of persons assisted: Accessibility for the <br /> Services and ongoing analysis of counseling, education and -with new access to a service purpose of providing <br /> impediments to fair housing. enforcement services to -with improved access to a service Decent Affordable <br /> 7,000 Santa Ana -where activity was used to meet a quality Housing <br /> households. standard or measurably improved quality, <br /> .-S-year goal to be report the number that no longer only <br /> achieved by FY 09/10 have access to substandard service <br /> 2. Annually assess actions Number of persons assisted: Accessibility for the <br /> to eliminate impediments to -with new access to a service purpose of providing <br /> fair housing. -with improved access to a service Decent Affordable <br /> -where activity was used to meet a quality Housing <br /> standard or measurably improved quality, <br /> report the number that no longer only <br /> have access to substandard service <br /> Owner- Number of owners assisted Physical safety and comfort Total number of units: Accessibility for the <br /> Occupied to rehabilitate their primary will be improved for Low -Number occupied by elderly purpose of providing <br /> Housing residence for the following and Moderate income -Number of units brought from Decent Affordable <br /> Rehabilitation income categories: households by improving substandard to standard condition (HaS Housing <br />- -Extremely Low Income homes to a level that meets or local code) <br />X -Very Low Income or exceeds HUD housing -Number qualified as Energy Star <br /> -Moderate Income quality standards. -Number of units brought into compliance <br /> Special Needs Categories with lead safe housing rule (24 CFR part <br /> -Large Families 35) <br /> -Number of units made accessible for <br /> persons with disabilities <br /> <br />Describe how you will gather the tracking information, noted above, for that activity. <br /> <br />Initial performance measurements are associated with statistical outreach outcomes prior to selection of service units. <br />Use of CDSG Client Eligibility Certification form has become agency protocol for all recipients of the agency. A standard <br />"Homeowner Application" is utilized to secure and qualify potential service recipients. Documentation of ownership of <br />the home and income verification is obtained. Using an ongoing Site Master "wait list" throughout the year site <br />assignments, work scopes and work plans are easily coordinated. Work outcomes for selected rehabilitation units are <br />tracked through a "Scope of Work & Task List." A "Work Completion" form is presented to and signed by the <br />homeowner. A file may be considered complete, however homeowners can continue to contact the agency for needs <br />arising from changing circumstances both physical and social. <br /> <br />Exhibit A-1 <br />Page 1 of 1 <br />