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4.0 OTHER GENERAL CONDITIONS <br />4.1 Points of Contact: The Proposer's on -site Supervisor shall be the primary point of contact <br />with the Santa Ana Police Property & Facilities Manager. During times when the Proposer's <br />supervisor is not on -site, the point of contact shall be the Proposer's Agreement <br />Administrator. The on -site Supervisor and Agreement Administrator shall be capable of <br />communicating the English language (read and understand), to facilitate a clear <br />understanding between the Property & Facilities Manager, or designee. The Agreement <br />Administrator, or designee, shall be available via telephone or pager during the Proposer's <br />normal business hours. The Proposer shall provide an emergency telephone number that <br />will be answered 24 hours a day, 365 days each year. <br />The Santa Ana Police Property & Facilities Manager or designee shall have authority to <br />direct the Proposer's performance in matters relating to policy, information and procedural <br />requirements. The Property & Facilities Manager shall also monitor the Agreement and the <br />performance of the Proposer. The Proposer's Agreement Administrator shall be responsible <br />for management and coordination of the agreement and shall act as the administrative point <br />of contact with the City. <br />4.2 Maintenance Requirements: The cleaning of all facility areas, furnishings, fixtures and <br />equipment covered by this RFP shall be performed in a safe, complete, and scheduled <br />manner for which each item and surface was designed. The work shall include preventive <br />and corrective maintenance, cleaning, inspection, and notification. All services shall be <br />performed in a manner that is minimally disruptive to normal facility operations. The Police <br />Property & Facilities Manager shall approve any shutdown of areas or systems for <br />maintenance in advance. <br />The City reserves the right to seek services from other resources if the Proposer does not <br />respond in the time frames described in the RFP to meet any maintenance work needed. The <br />cost of such alternate services shall be deducted from the City's payment to the Proposer. <br />4.3 Work Priorities: In performing the work, the Proposer shall consider in priority order, the <br />following items: <br />1. Occupant safety, which is the safety of staff, visitors, inmates, and other persons at the <br />site. <br />2. Maintenance to be performed in a high quality manner to provide a clean and healthy <br />workplace all of the time. Proposer's furnished equipment shall be in good working <br />condition at all times. Proposer's furnished cleaning chemicals, supplies, carts, and <br />equipment shall be on -hand at all times to meet the needs of the cleaning staff. <br />4.4 General Security Requirements: The Proposer shall furnish identifiable uniforms and <br />employee identification cards for their employees. Employees are required to wear <br />uniforms and I.D. cards, in plain view, whenever working on -site. The Proposer, upon <br />request by the Property & Facilities Manager, shall remove from the premises employees <br />who, in the opinion of the Police Department, have exhibited improper conduct or are not <br />11 <br />