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STATE BAR OF CALIFORNIA LAWYERS PROFESSIONAL LIABILITY INSURANCE PROGRAM Claims Handling Procedures An important value of your Lawyers Professional Liability insurance coverage is the ability of the insurance company to respond when you have a claim. The State Bar of California Lawyers Professional Liability policy not only provides an exact description of what is covered and what is not covered, it also sets out your obligations as an Insured and, where appropriate, the obligations of others involved with you. The Arch Insurance Company is committed to providing insureds and clients with responsive claim service. You, as a policyholder, trigger this service when you report a claim quickly and accurately. In the event of an incident which may result in a claim, an actual claim, or your receipt of suit papers arising out of your services as a lawyer, please follow the procedures outlined below. Notices of each incident, claim or suit must be sent immediately to: ARCH INSURANCE COMPANY Attorney's Professional Liability Claims 1299 Farnam Street, Suite 500 Omaha, NE 68102 P.O. Box 542033 Omaha, NE 68154 Phone 877 688-ARCH (2724) FAX 866 266-3630 Email Claims@Archinsurance.com Your claim notice should include the following: • Your name, address and phone number; • A copy of your Policy Declarations— this will include important information regarding your coverage; • The date or period of duration (start date/finish date) of the professional service in question and the date you first became aware of the problem or potential problem; • A brief description of the problem; • Copies of any letters of demand and any legal papers (i.e.: summons and complaints, notices of arbitration, etc.) which you have received. • It is advisable to send a photocopy of your cover letter to your insurance agent. Do not discuss the claim with any adverse party or their representative. Do not admit any liability or pay any portion of alleged Damages. Do not attempt to handle the matter yourself. Any one of these actions may void your insurance coverage. (If you waive your fee, or any part of it, in conjunction with a dissatisfied customer and do not admit any liability, the terms of your coverage may not be compromised. Send us a notice of any such incident immediately.) You will be contacted by a representative of Arch Insurance Company's Claim Department. This representative, who specializes in the handling and adjusting of lawyers professional liability 1 errors and omissions claims, will confirm receipt of the loss notice directly to you, provide a company claim number for all future correspondence, refer to legal counsel if necessary and discuss further handling of the matter with you. ,,,.s„atc Risk T�is�t:agetna:EDiviainn _- Rt BUM&APPRaAD BY. cy �+�.e f�eweat:r; 05 LPL0002 05 04 17 Risk Management Spedalist