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<br />" I <br /> <br />1'111 ' 1'111' , II 'I' <br /> <br />P ~~~~~~!~ <br /> <br />I <br /> <br />I <br /> <br />IIII ,I <br /> <br />3 Training Overview <br /> <br />Training courses will be performed at SAPO facilities. Training is "hands on" and taught by <br />experienced Trainers. Personnel attending this training should have a thorough working <br />knowledge of Windows and keyboard/mouse operations. Trainers should also be thoroughly <br />familiar with SAPO operations for the subject matter they're being trained on. Standard training <br />materials will be provided. <br />Prior to the commencement of training, the POSITRON Project Manager will work with SAPO to <br />develop a detailed training Agenda that will identify student personnel and contain a detailed <br />schedule/agenda. <br /> <br />3.3 Training Requirements <br /> <br />All of our trainers have real-life experience as dispatchers, peace officers, records management <br />specialists, and/or system administrators. Each trainer has been through extensive product <br />training. Our trainers' knowledge and experience allow them to communicate effectively with in- <br />service personnel using terminology and real world examples that facilitate learning. <br /> <br />Training will be provided at SAPO provided facilities. On-duty personnel who have received <br />their initial training should be encouraged and if possible assigned brief time "training breaks" <br />where they can continue self-paced training by "shadowing" current operations. These brief <br />periods are essential in maintaining and improving skills before cutover. <br /> <br />It is assumed that all in-service personnel attending the following classes are experienced <br />Windows users. If not, we can assist in referring SAPO to appropriate trainers for operating <br />system users. <br /> <br />3.4 IQlCAD System Administrator Training <br /> <br />Location: <br /> <br />SAPO <br /> <br />The System Administration Training is designed for technical personnel supporting the IO/CAO <br />system. <br /> <br />Prerequisite Requirements <br /> <br />Working knowledge of ROBMS <br />(SOL Server, etc), Crystal Reports, <br />GIS and ESRI products and <br />Windows 2000 Server and XP. <br /> <br />Class Size <br /> <br />10 <br /> <br />Duration <br />16 hours <br /> <br />Location <br /> <br />On-Site <br />Training <br /> <br />CHANGE ORDER #2 to Computer Aided Dispatch Purchase Agreement A-2004-229 <br />Exhibit A.1 - Attachment A-4 to the SOW (Training Plan) <br /> <br />Page 86 of 149 <br /> <br />~ <br /> <br />r <br />