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<br />I II' I <br /> <br />I I <br /> <br />P ~~~'!~!i!~ <br /> <br />I I <br /> <br />3.6 IQ/CAD User Training <br /> <br />Location: <br /> <br />SAPO <br /> <br />Prerequisite Requirements <br /> <br />Working knowledge of Windows <br />2000/05 and XP preferred. <br />Awareness of RDBMS, Crystal <br />Reports, and ESRI products is <br />desired. Dispatcher/Calltaker <br />background. <br /> <br />Key information covered in the la/CAD user's training includes (but is not limited to the <br />following): <br /> <br />Class Size <br /> <br />Duration <br /> <br />Location <br /> <br />10 <br /> <br />24 hours <br /> <br />On-Site <br />Training <br /> <br />. Introducing la/CAD application <br />Introduce/prepare to use application, logging into la/CAD, review user interface, <br />using the la/CAD map, using the command console, using the command line, <br />using Instant Messenger <br /> <br />. Working with Events <br />Creating Events from 911 call, creating field Events, using and viewing the Event <br />form, entering Event information, managing Events, using alarm levels, assigning <br />case #'s, copying/transferring/holding/selecting/canceling Events, opening <br />overdue Events, automatic/manual updates adding comments using rotational <br />services and rematching addresses <br /> <br />. Working with Units <br />Using the Unit Corral; reviewing Unit commands (logging on, dispatching, and <br />preempting units; confirming that a Unit is en route or has arrived, locate Units on <br />the map; using recommended Units, assisting Units, and changing Units location; <br />clearing Units, adding comments to a Unit, taking Unit out of and in service, <br />determining primary Unit, and logging off of Units; using Unit timers. <br /> <br />· Managing dispatch groups and viewing Unit information <br />Retrieval of ANI/All; Call Creation; Call Data Entry; Advanced Location Features; <br />Basic Calltaker Command Line Features; Using CADvisor; Introducing CADvisor; <br />Displaying Events & Units; Searching for Events and Units; Searching pages; <br />Searching for premise and personnel records <br /> <br />CHANGE ORDER #2 to Computer Aided Dispatch Purchase Agreement A-2004-229 <br />Exhibit A.1 - Attachment A-4 to the SOW (Training Plan) <br /> <br />Page 88 of 149 <br /> <br />~ <br /> <br /> <br />, <br />