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LAWS%ON <br />UB <br />45.060 <br />Date /time requested. <br />F F <br />UB <br />45.070 <br />Promised date of service. <br />F F <br />UB <br />45.080 <br />Date resolved. <br />F F <br />UB <br />45.090 <br />Priority code. <br />F F <br />would require some <br />Customer site information <br />46.010 <br />Customer name. <br />F <br />(mean dog, meter <br />modifications. <br />UB <br />46.020 <br />location, fence, business <br />F <br />UB <br />45.100 <br />name, etc.). <br />F F <br />UB <br />45.110 <br />Completed by code. <br />F F <br />Interface to the Customer <br />referenced in the <br />record for address and <br />UB <br />45.120 <br />other information. <br />F F <br />UB <br />46.030 <br />User - defined comment <br />CU <br />UB <br />45.130 <br />field <br />F F <br />Date /time requested. <br />F <br />System queries and sorts <br />UB <br />46.000 <br />service orders by: <br />F <br />SOW- SantaAna- 12Feb08 vFinal v2.doc Confidential 110 <br />System query is ok. Service <br />order prints via the name <br />would require some <br />UB <br />46.010 <br />Customer name. <br />F <br />F <br />modifications. <br />UB <br />46.020 <br />Complaint type. <br />F <br />F <br />Using the service order type. <br />This is a modification <br />referenced in the <br />modification section of the <br />UB <br />46.030 <br />Priority code. <br />CU <br />CU <br />SOW. <br />UB <br />46.040 <br />Date /time requested. <br />F <br />F <br />UB <br />46.050 <br />Date /time promised. <br />F <br />F <br />Date/Time scheduled <br />Record and maintain <br />service order history (e.g., <br />service site, Customer <br />UB <br />47.000 <br />contact information, etc.). <br />F <br />F <br />REPORTING /QUERYING <br />Account can be inquired <br />UB <br />48.000 <br />by: <br />UB <br />48.010 <br />Account number. <br />F <br />F <br />UB <br />48.020 <br />Account name. <br />F <br />F <br />Account type (residential, <br />multi- family, commercial, <br />UB <br />48.030 <br />etc.). <br />R <br />R <br />Through ReportNet <br />UB <br />48.040 <br />Meter number. <br />F <br />F <br />SOW- SantaAna- 12Feb08 vFinal v2.doc Confidential 110 <br />