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LAWSwON <br />• Smart Notification <br />• Lawson Add -ins for Microsoft Office <br />• Crystal Enterprise <br />Extensions & Environment: <br />• Process Flow Professional <br />• Design Studio <br />• Role -based Security <br />• LSF9 <br />• Landmark <br />• BSI Tax Factory <br />• MicroFocus Server Express <br />For all applications listed above, each will be implemented with out -of- the -box functionality in the latest <br />generally available Lawson version at the time of delivery. The City intends to implement the Lawson solution <br />using industry standard best practices with no changes to the delivered source code. <br />11.2 Business Process Scope <br />The City intends to take advantage of the operational efficiencies and business process best practices available <br />in the Lawson solution. The City will adapt its business process where practical in order to meet this goal. <br />The City will participate in Best Practices Workshops conducted jointly by Lawson and Lawson's subcontractor, <br />the Hackett Group. <br />Best Practices Workshops Scope <br />The City may choose three (3) workshops from the following list of workshops. The City may contract for <br />additional workshops through the Project Change Control Procedure as detailed in Section 10 of this SOW. <br />Finance Suite <br />- Travel Expense Processing <br />- Revenue Cycle Management <br />- General Accounting and External Reporting <br />- Property and Cost Accounting <br />- Planning and Performance Management <br />■ Procurement Suite <br />- Procurement Operations and Accounts Payable <br />- Strategic Sourcing and Supplier Management & Development <br />Human Capital Management Suite <br />- Recruiting and Staffing Services <br />- Employee Data Management and Compliance <br />- Payroll Processing <br />- Workforce Development <br />- Total Rewards Planning and Administration <br />SOW- SantaAna- 12Feb08 vFinal_v2.doc Confidential 25 <br />