INFOR (US) INC. (FORMERLY LAWSON SOFTWARE) 2 - 2008

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LAWSN Maintain environment City Maintain Application Product lines City User security and administration City Operations Support City Helpdesk City Security Scope "Security" is the use of software, hardware, and procedural methods to protect applications from external threats and enforce internal data access policies. Security Activities The City intends to implement role -based security. Lawson has included security training as specified in Section 11.6 Learning Strategy and Training Scope in this SOW. Lawson has provided 160 hours to assist the City in the configuration of role -based security. Lawson will provide additional support services to implement role -based security through the Project Change Control Procedure described in Section 10 of this SOW. Performance and Scalability Assumptions Lawson will provide advice regarding system performance as needed and work with the City to help optimize system performance. Formal performance testing is available via the Project Change Control Procedure as detailed in Section 10 of this SOW. 11.6 Learning Strategy and Training Scope Learning Strategy The following describes several learning options available from Lawson. Specific courses associated with each option and included within the scope of this SOW are listed in the Learning Scope Section below. Learning Scope Learning Scope Responsible Key additional Assumptions Description Training for City Lawson Training for City project team See Learning Labs and workshops Process owners members scope Training for IT Lawson Training for City system See Learning Labs and workshops resource(s) administrators and other scope technical resources Training for City Key Lawson Training for City project team See Learning Labs and workshops users members scope Training for City End City See Learning Accelerator scope Users Key Assumptions: SOW- SantaAna- 12Feb08 vFinal v2.doc Confidential 37