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LAWSN <br />Appendix C: Systems & Software Statement of Work <br />For the Services set forth in this Appendix C, Lawson intends to subcontract all of the Services to Systems & <br />Software, Inc. ( "Subcontractor"). Subcontractor will perform the following Services as part of this SOW under <br />the terms and conditions of the Customer Agreement and as set forth in this SOW. <br />Attachment(s) to this Appendix C include: <br />Functional Requirements (Schedule 1) <br />1. Objectives <br />enQuesta 3e <br />The objective of this portion of the project is to successfully transition the City from its current <br />utility billing system to the enQuesta TM Customer Information System (CIS). Subcontractor has <br />proposed enQuestaTm version 3e for the City. <br />Project Duration <br />The duration of the Services set forth in this Appendix C project is expected to be nine (9) <br />months, although this is subject to change based on detailed project planning. <br />Subcontractor will begin the project at an agreed upon time so-as to coordinate the enQuesta <br />and Lawson Go Lives. Current assumption is a start three months after the start of the Lawson <br />project. <br />2. enQuesta TM Modules and Interfaces included <br />The following enQuesta licensed modules are included within the scope of this Appendix C. <br />enQuesta Core Solution Modules (CS) <br />• Account Management <br />• Utility Billing for Water, Sewer, and Refuse <br />• Billing Scheduler <br />• Bill Print Management <br />• Rate Management <br />• Delinquency Management <br />• Point -of -Sale Management <br />• Device Management <br />• Financial Management <br />• Automated Service Orders <br />• Standard Reports <br />• New Service Core (Single Service) <br />SOW- SantaAna- 12Feb08 vFinal_v2.doc Confidential 57 <br />