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°~able ofi Contents <br />............................................................... 2 <br />I. Inforrnation Regarding Complaints ............................. <br />........... 2 <br />A. Nondiscrimination and Equa{ Opportunity Complaints ............................................... 2 <br />............................................... <br />1. Policy Statement .......................................... <br />........................................... 3 <br />......................................... <br />2. Civil Rights ..................................... <br />....... 4 <br />3, Nondiscrimination Laws under WIA .................... <br />.......................................... <br />...................................... <br />4. How to File Your Complaint ............. <br />. ................................................ 6 <br />B. Criminal Complaints ...............•••. <br />ll. General Procedures for Handling Non-Criminal Violations of the Act ....................................... 6 <br />............ 8 <br />III. Procedures for Handling Complaints at the SDA Level ................................................. <br />.......... 13 <br />........................................ <br />IV. Procedures for Handling Complaints at the State Leve ........ <br />V. Procedures for Handling Discrimination Complaints by Participants ..................•••..~~~•••••••~~~~•~ 15 <br />VI. Procedures for Handling Handicap Complaints by Participants ......................•.••.~•••~~•~•••••~.~••~ 16 <br />............................ 18 <br />GLOSSARY OF WIA TERMS ............................................................................ <br />1 <br />