25G - YOUTH PROGRAM OPERATOR AGMTS

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entire SA We. A customer satisfaction survey tool for clients and employers has been developed for those serviced by the SA We. The SA we will assjst in tajloring a survey for par6cipants under the YSPN. All Service Providers will administer surveys during the life of the program as youth are exited from the program. In addjtion, all customer satisfaction outcomes will be reported to the Youth Council. The SA WC will create and implement a contjnuous improvement plan based on the results of the customer satisfaction survey. Weare committed to providjng exceptional customer services and will strive for continuous improvement utilizing data collected and by sharing this valuable information with all youth Servjce Providers. FISCAL OVERSIGHT The SA we is responsible for processing the Service Providers invojces and reimbursement requests. It is the responsibility of the SA WC to ensure that all Service Providers understand that the utilization of WIA funds is to be reasonable, allowable and allocable as required by Office of Management and Budget (OMB) circulars, Code of Federal Regulations, EDD Directives and City of Santa Ana policies. The Fiscal Specialist and Fiscal Liaison provide a mandatory annual training to all Service Provjders fiscal staff regarding the necessary requirements for invoicing their program expenses. At this annual training, all Service Provider will receive a YSPN Fiscal Regulations binder with the fiscal regulations and resources necessary for the successful fiscal management ofthejr programs. The Santa Ana WIB is required by federal regulation to conduct a fiscal monitoring of all programs funded by WIA. Onsite monitoring must occur at least once during the program year, must review fiscal records as well as policies and procedures, and provide a written report delineating findings, any needed corrective actions, a timeline for accomplishing the correctjve actions and include any follow-up on corrective actions. The SA WC Fiscal Specialist establishes a monjtoring schedule for visiting each program operator in the YSPN. During the review, financial records are sampled to ensure accuracy and compliance with federal, state and local regulations. Technical assistance is offered when necessary to establish and maintain accurate accounting procedures. SA WC fiscal staff works with the service provider's fiscal staff to resolve any issues that arise from the monitoring. Written reports are issued indicating findings 11 25G-137