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TRAINING & TECHNICAL ASSISTANCE <br />For more than 20 years, the SAWC staff has successfully administered and implemented many <br />federally and state funded employment and training programs. As an on-going effort, the SAWC <br />has made it a priority to keep staff updated and trained on all State and Federal workforce <br />legislation pertinent to various targeted programs. Over the years, staff has acquired and kept <br />abreast with the latest workforce trends and legislative changes to ensure compliance with state <br />and federal regulations. Staff has developed comprehensive training manuals and conducted <br />regular training for all Service Providers using a customer friendly and easily understood format. <br />Since the inception of the Daisy Wheel YSPN in 2002, staff has also translated various complex <br />system measurements and mandatory reporting requirements into an easily understood formate <br />for the YSPN Service Providers. As the Service Navigator, the SAWC has organized and/or <br />developed the following training for all Service Providers in order to stay current and be in <br />compliance with our state and federal regulations: <br />• What is WIA? <br />• Enrollment Strategies <br />• Case management Strategies <br />• Co-Enrollments <br />• Credential Information <br />• Fiscal Invoicing <br />• Fiscal Responsibility <br />• Performance Measures <br />• Becoming Familiar with your <br />Agency's Contract <br />• New Enrollment Intake <br />• Case Notes <br />• Exit Strategies <br />• Follow-up training <br />• Disability Awareness <br />• Data Validation <br />For the past five years, the SAWC, as the Service Navigator, meets with the YSPN on a monthly <br />basis to provide them with monthly reports and the status of their case loads. At the monthly <br />YSPN meeting, the SAWC reports out on enrollments, activities, exits, and follow-ups. As <br />needed, the SAWC also conducts staff in-service training for the Service Providers and alerts <br />them of any changes to paperwork as well as modifications to process and procedures. As the <br />Service Navigator, one of our goals has been to provide the YSPN with all the tools necessary to <br />allow them to focus on providing services to the youth in Santa Ana. The SAWC continues to <br />avail itself to all Service Providers for individualized training and technical assistance. At times, <br />when Service Providers have experienced staff turnover, the SAWC staff readily stepped in and <br />provided much needed transitional and customized training to ensure continuity and consistency <br />6 <br />