Item 15 - Agreement for Manage Detection and Response Services

Home Browse Search

Information Technology www.santa-ana.org/IT Item # 15 o`7, City of Santa Ana 20 Civic Center Plaza, Santa Ana, CA 92701 Staff Report April 15, 2025 TOPIC: Managed Detection and Response (MDR) Services AGENDA TITLE Agreement with eSentire, Inc. for Managed Detection and Response (MDR) Services (Specification No. 25-028) (Non -General Fund) RECOMMENDED ACTION Authorize the City Manager to execute an agreement with eSentire, Inc. to provide Managed Detection and Response (MDR) Services in an amount not to exceed $592,433, plus a 10% contingency of $59,243 totaling $651,676, for a term beginning April 15, 2025 and expiring April 14, 2028 (Agreement No. A-2025-XXX). GOVERNMENT CODE 484308 APPLIES: No DISCUSSION The City of Santa Ana depends on a robust cybersecurity infrastructure to safeguard its digital assets, sensitive data, and critical public services. With the increasing sophistication and frequency of cyber threats, traditional security measures are no longer sufficient to mitigate risks effectively. Cyberattacks such as ransomware, phishing, and zero -day vulnerabilities pose a significant threat to the City's operations and public trust. Managed Detection and Response (MDR) services are proactive cybersecurity solutions that provide 24/7 monitoring, threat detection, and incident response capabilities. MDR services leverage advanced threat intelligence, behavioral analysis, and artificial intelligence to identify and neutralize cyber threats before they can cause damage. By implementing MDR services, the City will strengthen its ability to detect, analyze, and respond to security incidents in real time, reducing the risk of operational disruptions and data breaches. The MDR service will integrate seamlessly with the City's existing cybersecurity infrastructure, protecting its framework through continuous threat hunting, automated remediation, and expert -led investigations. Additionally, MDR services will ensure