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FortiCare Services | Technical Support, Advanced Services, and Professional Services <br />6 <br />Key benefits to engaging Fortinet Professional Services: <br />In addition, Global First for Enterprises and Global Elite for Service Providers are available to extend the geographical coverage <br />of the service. These service levels provide a designated lead engineer per region covering EMEA, Americas, and Asia Pacific. <br />The service features, as described in the First service, are provided within each region with global coordination. <br />Feature Highlights: Professional Services <br />As networks and threats rapidly evolve, it’s critical to make sure security capabilities can keep up. Given the global cybersecurity <br />skills shortage, today’s organizations often lack the in-house expertise or enough staff to deploy, operate, and maintain the <br />new technologies required to close security gaps. FortiCare Professional Services delivers expert help to ensure Fortinet <br />deployments are optimized for each customer’s unique needs. <br />Professional Services provides Design, Deploy, Operate, Optimize, and Evolve services. In addition, Professional Services also <br />offers product-agnostic consulting services. <br />Design <br />Business Alignment <br />• High-level Design <br />• Low-level Design <br />• Product-agnostic Workshops <br />• Site Survey <br />Evolve <br />Personalized Care <br />• Product Upgrade Assistance <br />• Transformation Readiness <br />• Migration and Replacement <br />• Lab Testing <br />Optimize <br />Performance Excellence <br />• Health Checks <br />• Software Upgrade Recommendation <br />• Incident Readiness <br />• Penetration Testing <br />Deploy <br />Acceleated Implementation <br />• Migration <br />• Configuration <br />• Validation <br />• Knowledge Transfer <br />Operate <br />Reliable Assistance <br />• Resident Engineer <br />• Training <br />Faster Time-to-Value <br />Increased Service Uptime <br />Access to Industry Expertise <br />Increased Productivity <br />Hit the ground running with new capabilities, achieve faster time-to-value with streamlined expert <br />deployment of Fortinet products and solutions. <br />Achieve increased uptime by leveraging subject matter experts who can proactively review changes, <br />performance, and policies for reliability and sustained security. <br />Supplement in-house teams with dedicated resources that can bring industry expertise to perform upgrades <br />or handle technical incidents. <br />Increase staff productivity by offloading redundant operational tasks including configurations to Fortinet <br />domain experts who know your business