Laserfiche WebLink
<br />Attachment "A" <br /> <br />One-Stop Partner Commitment <br /> <br />1. PARTIES: The parties to this Memorandum of Understanding (MOU) are the <br />Mayor and City Council of the City of Santa Ana, the Santa Ana Workforce <br />Investment Board (WIB), the Housing Authoritv of the Citv of Santa Ana and <br />other agencies (identified in the "One-Stop Partner Commitment", Attachments "A" <br />and "B: to this MOU) functioning as "One-Stop Partners" within the Santa Ana One- <br />Stop System (hereinafter referred to as the Santa Ana WORK Center). <br /> <br />In addition to accepting the provisions contained in the MOU, the Housing Authoritv <br />commits to the following as needed: <br /> <br />'r Family Self-Sufficiency coordinator to provide orientations at the WORK Center <br />(one-stop), and <br />'r To provide assistance with applications for Section 8 Rental Assistance during <br />wait list opening, and <br />y To refer all unemployed Adults in the Housing Choice Voucher Program to the <br />WORK Center. <br /> <br />Full-time equivalents (FTEs) of Agency Staff Assigned to Santa Ana WORK Center: <br />N/A <br /> <br />Hours/days per week Agency Staff Assigned to Santa Ana WORK Center: N/ A <br /> <br />PERFORMANCE GOALS: <br /> <br />Customer Service <br /> <br />All on-site, One-Stop Partners shall commit to the following goals for the WORK Center: <br />I. To conform to a uniform policy of customer service; <br />2. To develop customer service principles all One-Stop Partners must implement; <br />3. To implement an on-going system for measuring customer service levels; and, <br />4. To participate in a task force empowered to oversee, measure and respond to <br />customer service data. <br /> <br />6 <br />