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<br />CITY OF SANTA ANA WORKFORCE INVESTMENT BOARD <br />ONE STOP PARTNER <br />MEMORANDUM OF UNDERSTANDING <br />SERVICES MATRIX FOR <br />SANTA ANA EMPOWER <br /> <br /> Services Provided Method of Service Delivery Referral Method Contribution to One Stop System <br /> (Check all that apply) (Check all that apply) Performance <br />. Referrals of Empowerment Zone residents to the One 0 Co-location of staff 0 In person 0 Customer Satisfaction I <br /> Stop provider for employment assistance and or training. 0 Co-location of services 0 By phone 0 <br /> 0 Cross training of staff 0 On line/e-mail <br /> 0 On-line 0 Referral form <br /> <br />:aJifomia and the Santa Ana Workforce Investment Board <br />