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(9) <br />The current system used by the City is a custom -developed application created in the early <br />2000's and is stored within the City's internal servers. The City's intent is to acquire a <br />configurable, off -the -shelf software platform provided, supported, and maintained by the <br />Proposer. <br />IV. SCOPE OF SERVICES <br />SEE EXHIBIT I — SCOPE OF SERVICES <br />Usage is not guaranteed. Execution of an agreement between the City and successful firm(s) <br />and/or individual(s) does not guarantee work throughout the duration of the contract period. <br />Numerous factors will be evaluated by the City in its delivery of project and assignments, <br />including technical expertise required. <br />V. TERM OF AGREEMENT <br />The anticipated term of the agreement is for an initial period of five (5) years. The City may, at <br />its discretion, extend the agreement with the same or more limited scope of required services for <br />three (3) additional periods, the first for two (2) years, followed by two one (1) year optional <br />extensions, upon mutual agreement contingent upon City Council approval, or City Manager or <br />City Attorney authorization, as appropriate. The total term of the awarded agreement shall not <br />exceed nine (9) years. <br />VI. MINIMUM QUALIFICATIONS <br />Proposers must have a minimum of five (5) years' experience providing similar services to other <br />government agencies, preferably of similar size to the City of Santa Ana. Proposers must have <br />successfully implemented similar solutions with at least two (2) other municipalities in the most <br />recent past five (5) years. Proposers must have implemented a similar solution in at least one <br />other government agency in California, regardless of the size of the agency. <br />VII. RESPONSE TO RFP <br />A. SUBMITTAL INSTRUCTIONS <br />It is the responsibility of the Proposer to ensure that any proposals submitted have been <br />uploaded to PlanetBids prior to the RFP due date and time. Proposals, including all required <br />sections and forms, shall be submitted electronically via the City's Bid Management System, <br />PlanetBids. No other form of submittal will be accepted. <br />PlanetBids will not accept late proposals and no exceptions shall be made. Proposers will <br />receive an e-bid confirmation number with a time stamp from PlanetBids indicating that their <br />proposal was submitted successfully. The City will only receive and consider those proposals <br />that were transmitted successfully. Submit proposal online at: <br />http://www.planetbids.com/portal/portal.cfm?CompanvlD=20137. <br />Proposer shall be solely responsible for informing itself with respect to the proper utilization <br />of the bid management system, for ensuring the capability of their computer system to upload <br />the required documents, and for the stability of their internet service. Failure of the Proposer <br />to successfully submit an electronic proposal shall be at the Proposer's sole risk and no relief <br />will be given for late and/or improperly submitted proposals. Proposers experiencing any <br />technical difficulties with the bid submission process may contact PlanetBids at (818) 992- <br />City of Santa Ana RFP No. 23-165 Page 6 of 196 <br />