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SIEMENS <br />Table of Contents <br />INTRODUCTION.............................................................................................................. 1 <br />ProposalInformation............................................................................................. 1 <br />ContactInformation.............................................................................................. 3 <br />CUSTOMER OVERVIEW.................................................................................................... 4 <br />ExecutiveSummary............................................................................................... 4 <br />Siemens Capabilities & Customer Commitment...................................................... 5 <br />SERVICE OFFERINGS......................................................................................................... 5-8 <br />SERVICE IMPLEMENTATION PLAN.................................................................................... 8 <br />Connectivity and Communications......................................................................... 8 <br />Service Agreement Contract Characteristics.......................................................... 9 <br />Equipment Related Services................................................................................. 10 <br />GeneralServices.................................................................................................. 11 <br />ServiceTeam....................................................................................................... 12 <br />TERMS AND CONDITIONS............................................................................................. 13 <br />Termsand Conditions.......................................................................................... 13 <br />Agreement Terms for Investments....................................................................... 14 <br />SIGNATUREPAGE......................................................................................................... 15 <br />SignaturePage.................................................................................................... 15 <br />APPENDICES................................................................................................................. 16 <br />Siemens Service Portfolio..................................................................................... 16 <br />Page 2 of 16 <br />