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Service Agreement Contract Characteristics <br />Description <br />Hours of Coverage (Billable) <br />Response Times (Phone/Online) (Billable) <br />Response Times (Onsite/Emergency) (Billable) <br />Remote Services <br />Third Party Systems <br />Monitoring <br />Additional Labor Discount <br />Additional Material Discount <br />SIEMENS <br />24x7 <br />2 Hours <br />4 Hours <br />Yes <br />No <br />No <br />20% <br />60% <br />Labor and material discounts are applicable for sites identified in this agreement and are only available for <br />the disciplines included in this agreement. Material discounts do not apply to 3rd party or non -Siemens <br />Building Products manufactured components. <br />EMERGENCY RESPONSES <br />Phone Number to Call: 800-806-0886 <br />You may place a service call to the above phone number if the facility you are calling about has <br />previously been setup in our system. <br />Page 9of16 <br />