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Docusign Envelope ID:69F3BA28-FBFA-4209-91 BO-400342F73326 <br /> suggestions to redesign forms/reports, implement new processes, or adopt new <br /> strategies for improving communication with the business community and other City <br /> departments. <br /> 2.2.4.Training - Consultant will provide software training for City users as defined in the <br /> fees schedule. The timing, ,size, content, and participants of each training session will <br /> be determined by the Consultant's and City's PMs. <br /> 2.3. City's responsibilities <br /> 2.3.1.Project Manager - City will designate a staff member to serve as the City's project <br /> manager (PM). This individual must be intimately involved in the daily business <br /> processes, which the software will automate, and be empowered to make, or quickly <br /> secure from management, decisions required for the configuration and <br /> implementation of the software. The primary responsibility for the City PM is to <br /> ensure that all City responsibilities during the software implementation process are <br /> met according to the agreed upon software implementation schedule. The City PM <br /> will be instrumental in the successful implementation of the software;working closely <br /> with the Consultant PM to verify data conversion, review and approve reports, <br /> establish business rules, and confirm configuration and behavior of the software. <br /> 2.3.2.IT support - City will designate an IT staff member to work with Consultant staff <br /> throughout the software implementation process. This individual must be <br /> knowledgeable about the City's computing environment and be authorized to access <br /> any equipment or services required for proper access to and operation of the software. <br /> 2.4. Data Conversion - Consultant will convert the City's existing data as provided by City. <br /> City agrees to provide its current data in a format agreed upon by Consultant and City. <br /> Acceptable formats include Microsoft SQL Server backup file,Excel, Access, and ASCII <br /> delimited text file. City will provide all available documentation to assist with identifying <br /> the contents of the data files, including but not limited to file layout documentation, <br /> database schema,and screenshots from at least five(5)sample accounts. City will provide <br /> the data a minimum of two times during the conversion process. City understands that the <br /> second (and any subsequent) data must be provided in the same format and layout as the <br /> first data set. Any inconsistencies between the first and final data sets will result in a <br /> delayed installation date and additional charges for conversion. <br /> 2.5. Schedule — The timeline for software implementation (including "Go Live") will be <br /> collaboratively determined by Consultant's and City's designated Project Managers, and <br /> will start upon receipt of all discovery materials. <br /> 3. Deliverables — Consultant will provide implementation and maintenance services for a <br /> comprehensive business license tax system, capable of integrating with existing programs or <br /> providing compatible data exports. <br /> 3.1. Phase 1 Deliverables—Anticipated completion and"Go Live"within twelve(12)months <br /> following the execution of this agreement. <br /> 3.1.1.Transfer of all required data, as defined by the City, into the Consultant's system and <br /> vetted by City to display correctly <br /> 3.1.2.Single Sign-On Functionality (contingent upon satisfactory security clearances as <br /> approved by the City) <br /> 3.1.3.Configuration of Outbound electronic communications <br /> 1211802.2 Page 13 of 20 <br />