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MEMORANDUM OF UNDERSTANDING <br />BETWEEN THE <br />SANTA ANA WORKFORCE INVESTMENT BOARD/YOUTH COUNCIL <br />AND THE <br />SANTA ANA W /O /R/K CENTER/ YOUTH SERVICE PROVIDER NAVIGATOR <br />This Memorandum of Understanding is entered this day of 2009, <br />by and between the Santa Ana Workforce Investment Board ( "WIB ") /Santa Ana Youth <br />Council and the Santa Ana W /O /R/K Center ( "Provider ") acting in its capacity as the <br />Youth Service Provider Navigator. <br />1. PURPOSE: The Santa Ana Youth Council designated the Santa Ana W /O /R/K <br />Center as their "Service Navigator" for all WIA youth services, and its eligible <br />participants. The Service Navigator's function within the Youth Service Provider <br />Network is to coordinate services in a manner that eliminates bureaucracy from the <br />participating providers. <br />2. STAFFING RESPONSIBILITY OF "PROVIDER ": <br />The Santa Ana W /O /R/K Center must provide sufficient staff to conduct the following <br />roles: <br />A. Assist with recruitment of potential WIA youth participants to Youth Service <br />Provider Network <br />B. Refer eligible youth to appropriate WIA youth providers <br />C. Collect eligibility documentation (both at provider location and Service Navigator <br />site) <br />D. Certify WIA eligibility <br />E. Ensure accuracy and timely submission of all Job Training Automated (JTA) MIS <br />system forms <br />F. Provide technical assistance and eligibility training to all providers <br />G. Develop policies and procedures to ensure compliance with Federal, State and <br />Local WIA rules, regulations and goals <br />H. Track and maintain program/provider performance goals <br />I. Coordinate co- enrollment among youth providers <br />J. Actively participate on the Santa Ana Youth Council <br />K. Coordinate (and provide as needed) follow -up services with providers and <br />participants <br />L. Provide on -going Labor Market Information related to youth to providers <br />M. Provide on -going ADA /EEO information/training <br />N. Provide on -going information/training on Child Labor Laws <br />O. Provide legislative /regulatory updates on services, programs impacted by Youth <br />Workforce Development <br />P. Collect, analyze and report to Youth Council the results of the Customer <br />Satisfaction Surveys <br />1 <br />25N -5 <br />