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abreast with the latest workforce trends and legislative changes to ensure compliance with state <br />and federal regulations. Staff has developed comprehensive training manuals and conducted <br />regular training for all Service Providers using a customer friendly and easily understood format. <br />Since the inception of the Daisy. Wheel YSPN in 2002, staff has also translated various complex <br />system measurements and mandatory reporting requirements into an easily understood format for <br />the YSPN Service Providers. As the Service Navigator, the SAWC has organized and/or <br />developed the following training for all Service Providers in order to stay current and be in <br />compliance with our state and federal regulations: <br />• What is WIA? <br />• Enrollment Strategies <br />• Case management Strategies <br />• Co- Enrollments <br />• Credentiallnfortnation <br />• Fiscal Invoicing <br />• Fiscal Responsibility <br />• Becoming Familiar with <br />your Agency's Contract <br />• Performance Measures <br />• New Enrollment Intake <br />• Case Notes <br />• Exit Strategies <br />• Follow -up training <br />• Disability Awareness <br />• Data Validation <br />For the past seven years, the SAWC, as the Service Navigator, meets with the YSPN on a <br />monthly basis to provide them with monthly reports and the status of their case loads. At the <br />monthly YSPN meeting, the SAWC reports out on enrollments, activities, exits, and follow -ups. <br />As needed, the SAWC also conducts staff in- service training for the Service Providers and alerts <br />them of any changes to paperwork as well as modifications to process and procedures. One of <br />our goals has been to provide the YSPN with all the tools necessary to allow them to focus on <br />providing services to the youth in Santa Ana. The SAWC continues to avail itself to all Service <br />Providers for individualized training and technical assistance. At times, when Service Providers <br />have experienced staff turnover, the SAWC staff readily stepped in and provided much needed <br />transitional and customized training to ensure continuity and consistency of service delivery. <br />Examples of training include eligibility requirements, intake process, activity setting, case <br />management techniques, performance management, exit strategies and follow -up techniques. <br />The trainings were tailored to meet the specific needs of each Service Provider. <br />0 <br />25N -13 <br />