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SYMCO GROUP INCORPORATED <br />MAINTENANCE AGREENtENT <br />18~b1995 (Rev-3) <br />Information. Further, both parties shall use,jts best efforts to <br />safeguard Confidential Information of the other party from 15. <br />access by unauthorized individuals and to ensure that its <br />employees comply with the terms of this Section 16. This <br />Section shall survive the termination of this Agreement. <br />14. ARBTTRATION <br />It is agreed that any dispute relating to the terms, <br />interpretation, or performance of this Agreement (other than <br />claims for preliminary injunctive relief or other pre judgment <br />remedies) shall be resolved at the request of either party <br />through arbitration. Arbitration shall be conducted in Atlanta, <br />Georgia through the Better Business Bureau of Metropolitan <br />Atlanta under the rules and procedures of the American <br />Arbitration Association ("AAA"). <br />ACCEPTED• <br />SYMCO GROUP, INCORPORATED <br />105 Satellite Boulevard <br />Suwanee, rgia 30024 <br />BY: ~ -~ <br />(Authorized Signature) <br />TITLE: G~ <br />DATE: ~° 0 <br />STATE OF GEORGIA <br />It is agreed that laws of the State of Georgia shall govern <br />without reference to the place of execution or performance of <br />same. Tn any legal action or arbitration proceeding brought on <br />account of a breach, the prevailing party shall recover from the <br />other party all costs of litigation or arbitration, including <br />reasonable attorney's fees. <br />16. CUSTOMER BY ITS SIGNATURE ACKNOWLEDGES <br />THAT TT HAS READ THIS AGREEMENT, <br />UNDERSTANDS TT AND AGREES TO ALL TTS <br />TERMS AND CONDTTIONS. <br />CUSTOMER: <br />CITY OF SANTA ANA <br />20 Civic Center Plaza <br />Santa Ana, California 92 02 <br />BY: ~ (~T.:~t~ r ~ ~~ ~ . -. <br />(Authorized Signature) <br />TITLE:Fxecutiv Dir rtnr~ Finance <br />DATE: 5 / 6 / 0 9 <br />Page 3-3 <br />