NEC UNIFIED SOLUTIONS, INC. (2) - 2009

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City may, with fifteen (15) da~prior written notice, change the number of dates per week of on- site dedicated technician support, with a corresponding increase/reduction in the System Maintenance Related Charges, as set forth in Exhibit B-1, attached hereto. The City shall retain the ri hg t to specify the weekly business days on which the technician will be on-site. In addition: • Should the assigned technician be absent or unavailable, the Vendor will provide an equally qualified and certified replacement technician • The City reserves the right to review and approve the assignment of the dedicated technician if replacement (either temporary or permanent) of existing technician is required. • The assigned technician's work hours may be adjusted by the CTC from 8-5 on an as- needed basis with prior notice to the Vendor to allow necessary work to be done during a period with less impact on the City's business operations • If the Vendor elects to use more than one service technician to perform a task, City will incur no additional cost • Work outside the scope of work of this Proposal will be billed at agreed-upon service rates and only when authorized in advance by the CTC or his/her designee." 3. Section 3 of said Agreement, COMPENSATION, shall be amended by amending Exhibit B, as follows: A. Exhibit B. Part 2. Price Proposal -System Maintenance Related Charges (page 38 of 43) is deleted in its entirety and replaced with Exhibit B-1, attached hereto and incorporated by reference. Charges for the 2009-10 fiscal year shall be as set for Year Three on said Exhibit B-l. B. For the purpose of determining the monthly Station/Truck Port Charge and Voice Mail Port Charge, a count of the ports in use by the City will be made as of the first working day of each month. This count will be used as the basis for calculating the monthly Station/Truck Port Charge and included on the monthly invoice for services from NEC to the City. The count will be performed by the NEC On-site Technician and confirmed by the City Telecommunication Coordinator. C. As set forth in Section 2, above, the City may reduce (or subsequently increase) the number of days per week of on-site dedicated technician support. In the event City chooses to reduce the number of days of on-site dedicated technician services, the On-Site Dedicated Technician Charges will be reduced (or increased) in conformance with the rates set forth in Exhibit B- l . 4. Except as hereinabove modified, the terms and conditions of said Agreement remain unchanged and in full force and effect. // //