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<br />R. Collect, analyze and report to Youth Council the results of the Customer <br />Satisfaction Surveys <br />S. Create and implement a continuous improvement project based on the results of <br />the Customer Satisfaction Survey <br />T. Be available and prepared for monitoring by Federal, State and SA WIB staff <br /> <br />4. FOLLOW UP SERVICES: Follow-up services will be a coordinated effort <br />between the W/O/R1K Center Service Navigator and the youth program operators. <br />The purpose of follow-up is to determine a participant's employment and educational <br />status after exiting the WIA program and to provide additional assistance if needed. <br /> <br />5. BUDGET: The W/O/RIK Center acting as the "Provider", shall provide all of <br />the services discussed herein as well as those set forth in Exhibit A, for the monetary <br />amount set forth in its Budget attached hereto as Exhibit B. Said Budget may <br />annually be updated as approved by the WIB. <br /> <br />6. DURATION: This MOU shall remain in effect until a written cancellation is <br />submitted by either party giving a 3D-day advance notice. <br /> <br />7. AMENDMENTS: Either party may propose amendments to this MOU at any <br />time by providing written notice to the other. Amendments to this MOU shall require <br />the approval of the authorized signatory for the WIB and the Deputy City Manager <br />for Development Services, on behalf of the W/O/RIK Center. <br /> <br />8. DISPUTES: The parties shall first attempt to resolve all disputes informally. <br />Any party may call a meeting of all parties to discuss and resolve disputes. Should <br />informal resolution efforts fail, the dispute shall be referred to the Deputy City <br />Manager for Development Services to act as mediator, to attempt to resolve the <br />dispute by holding an informal hearing with presentations by both parties. If the <br />Executive Director's resolution efforts fail, any party may file a grievance with the <br />Deputy City Manager for Development Services for review and hearing. The parties <br />agree to be bound by the final determination resulting from that procedure. All costs <br />associated with the grievance procedure shall be borne by the losing party. <br /> <br />9. SEVERABILITY: If any part of this MOU is found to be null and void, or is <br />otherwise stricken, the rest of this MOU shall remain in force. <br /> <br />10. HOLD HARMLESS: Each party to this MOU agrees to indemnify and hold <br />harmless the other parties, their officers, agents, employees, and volunteers from and <br />against any and all loss or damage, and from any and all suits, actions and claims <br />filed or brought by any person or persons arising out of acts or omissions of the party <br />or its officers, agents, employees or volunteers in the performance of this MOD. <br /> <br />11. DISCRIMINATION: Provider shall not discriminate because of race, color, <br />creed, religion, sex, marital status, sexual orientation, age, national origin, ancestry, <br /> <br />2 <br />