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r <br />Table of Contents <br />I. Information Regarding Complaints 3 <br />A. Nondiscrimination and Equal Opportunity Complaints 3 <br />1. Policy Statement 3 <br />2. Civil Rights 4 <br />3. Nondiscrimination laws under WIA 4 <br />4. How to File Your Complaint 5 <br />B. Criminal Complaints g <br />II. General Procedures for Handling Non-Criminal Violations of the Act 6 <br />III. Procedures for Handling Complaints at the LWIA Level 8 <br />IV. Procedures for Handling Complaints at the State Level <br />V. Procedures for Handling Discrimination Complaints by Participants <br />VI. Procedures for Handling Handicap Complaints by Participants <br />GLOSSARY OF WIA TERMS <br />12 <br />15 <br />16 <br />18 <br />z <br />EXHIBIT C <br />