Laserfiche WebLink
1 <br />3.3 Service Team <br />An important benefit of your Service Agreement derives from having the trained service personnel of Siemens <br />Industry, Inc. familiar with your building systems. Our implementation team of local experts provides thorough, <br />reliable service and scheduling for the support of your system. <br />The following list outlines the service team that will be assigned to the service agreement for your facility. <br />Your Assigned Team of Service Professionals will include: <br />Bob Bernstein - Sales Account Representative manages the overall strategic service plan based upon your <br />current and future service requirements. <br />Judy Bejines - Service Account Engineer or Team Leader is responsible for ensuring that our contractual <br />obligations are delivered, your expectations are being met and you are satisfied with the delivery of our services. <br />Primary Service Specialist is responsible for performing the ongoing service of your system. <br />Secondary Service Specialist who will be familiarized with your building systems to provide in-depth backup <br />coverage. <br />Vishal Gupta - Service Operations Manager is responsible for managing the delivery of your entire support <br />program and service requirements. <br />Richard Rivera - Service Coordinator is responsible for scheduling your planned maintenance visits, and handling <br />your emergency situations by taking the appropriate action. <br />Mike Reing - Service Administrator is responsible for all service invoicing including both service agreement and <br />service projects. <br />Siemens Industry, Inc. 10/26/2009 Page 9