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REQUEST FOR <br />COUNCIL ACTION <br />CITY COUNCIL MEETING DATE: <br />MAY 3, 2010 <br />TITLE: <br />AMENDMENT TO AGREEMENT WITH <br />O'REILLY AND ASSOCIATES FOR <br />PLANNING AND IMPLEMENTATION OF <br />BUSINESS SERVICES AT THE <br />SANTA ANA WORK CENTER <br />�v= <br />CITY MANAGER <br />RECOMMENDED ACTION <br />CLERK OF COUNCIL USE ONLY: <br />APPROVED <br />❑ As Recommended <br />❑ As Amended <br />❑ Ordinance on 1s` Reading <br />❑ Ordinance on 2 "d Reading <br />❑ Implementing Resolution <br />❑ Set Public Hearing For_ <br />CONTINUED TO <br />FILE NUMBER <br />Authorize the City Manager and the Clerk of the Council to execute the attached amendment to <br />the agreement with O'Reilly & Associates in the amount of $60,000 for a total agreement amount <br />not to exceed $98,000, subject to non - substantive changes approved by the City Manager and <br />City Attorney for consulting services relating to workforce training. <br />DISCUSSION <br />Since July 2008, the Santa Ana WORK Center has been one of twelve One -Stop Centers across <br />the state that has operated as a learning lab to pilot a new Service Integration Model. While the <br />new model has resulted in a significant increase in program enrollments, the system needs to be <br />analyzed to identify areas of opportunity for improvement. <br />On November 2, 2009, City Council approved an agreement with O'Reilly and Associates to <br />assist WORK Center staff and its partners with applying Quality Management principles to its <br />Integrated Service Delivery Model. O'Reilly worked with staff and developed a plan of action, <br />which was presented to WORK Center management in April 2010. <br />The action plan focuses on modifying seven key areas of the service model that will result in <br />improved employment opportunities for Santa Ana's workforce. Areas of opportunity include, but <br />are not limited to: business services, job search resources, assessments and space planning to <br />facilitate services. Rapid Response funds will be used to enhance business services and <br />Dislocated Worker funds will be used to enhance services for workers that have been laid -off. <br />Staff recommends an amendment to the agreement with O'Reilly and Associates be approved for <br />consulting services to assist in the plan's implementation. <br />25K -1 <br />