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Orange County WDBs PY 2025-28 Unified Local Plan <br /> <br />34 | Page <br /> <br /> <br />Training and Cross-Training: <br />Stakeholders highlighted the importance of ongoing training for frontline staff on WIOA <br />programs, eligibility criteria, and available services. This includes cross-training between <br />workforce agencies, social service providers, and child support services and developing <br />easy-to-use talking points and information guides for staff to improve client interactions. <br />Outreach and Engagement: <br />Efforts to increase awareness of workforce services were a recurring theme, focusing on <br />targeted outreach to low-income workers, gig economy workers, veterans, justice- <br />involved individuals, and English language learners. Expanding collaborations with <br />community-based organizations, libraries, and non-profits was seen as essential for <br />improving access. Additionally, there is a need for more culturally inclusive and accessible <br />service information, potentially through a centralized resource hub or video content. <br />Enhancing Service Delivery: <br />Expanding access to workforce programs through extended service hours, off-hour <br />resources, and digital tools was identified as a priority. Stakeholders also emphasized the <br />importance of increasing paid apprenticeships and internships, providing transportation <br />assistance, and enhancing career exploration services. Key recommendations were also <br />supported for underemployed individuals, gig workers, and seniors, including digital <br />literacy training and career advancement pathways. <br />Stronger Collaboration & Communication: <br />To foster a more coordinated workforce system, stakeholders called for regular meetings <br />between workforce boards, industry leaders, and education partners to strengthen <br />alignment with employer needs. Other recommendations included creating a shared <br />leadership model, improving employer engagement strategies, and designating liaison <br />staff to ensure effective service handoffs between agencies. <br />Addressing Specific Population Needs: <br />Stakeholders identified English language learners, veterans, justice-involved individuals, <br />and individuals with disabilities as priority groups requiring customized workforce <br />strategies. Expanding language accessibility, developing veteran transition resources, <br />and enhancing re-entry services were among the key recommendations. Additionally, <br />there is a recognized need to address staff shortages in roles such as job coaches and <br />employment specialists to improve service delivery for individuals with disabilities. <br /> <br />EXHIBIT 2