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Item 13 Agreement with ProudCity for the Licensing of a Website Content Management Syste
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Item 13 Agreement with ProudCity for the Licensing of a Website Content Management Syste
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5/14/2025 3:14:53 PM
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5/14/2025 3:14:42 PM
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City Clerk
Doc Type
Agenda
Agency
Information Technology
Item #
13
Date
5/20/2025
Destruction Year
P
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ProudCity ● 415.745.1482 ● info@proudcity.com ● proudcity.com <br /> <br /> <br /> <br />Security <br />ProudCity Safe guarantees Santa Ana has a comprehensive <br />approach to web security. <br /> <br />Encryption: ● 100% HTTPS SSL <br />Up-time: ● 99.9% monthly average <br />Software updates: ● Every two weeks (minimum) <br />● Security vulnerabilities released immediately <br />Authentication: ● Secure user storage authentication <br /> <br /> <br />Back-up / recovery: <br />● Daily database/files back-ups stored in secondary <br />data center for one week <br />● Weekly back-ups (every Sunday - stored for five <br />weeks) <br />● Manual back-ups via customer support ticket <br /> <br />Monitoring: <br />● Third-party monitoring (pings website up-time <br />every five minutes with a 30-second threshold) <br />● Continuous monitoring for vulnerabilities (code, <br />administrator access, backup verification) <br />DDOS: ● Distributed denial-of-service protection <br />Hot fixes: ● Serious vulnerabilities released immediately <br />Learn more: proudcity.com/security
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